Return Policy

Refund & Return Policy


At Furefy, we stand behind the quality of our Pet Grooming Vacuums. We want you and your pet to be completely satisfied with your purchase.


Our return and refund policy lasts 30 days from the date your item is delivered. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.


1. Damaged or Defective Items (Returnless Refunds) We take full responsibility for items damaged during shipping or defective upon arrival. Because we want to save you the hassle of packing and shipping a large vacuum back to us, we offer Returnless Refunds for defective items. If your Pet Grooming Vacuum arrives damaged, missing parts, or stops working properly, you do not need to ship it back to us! Please contact us at support@furefy.com within 7 days of delivery with:

  • Your order number
  • A clear photo or short video showing the damage or defect Once verified, we will immediately issue a full refund, send a free replacement part, or ship a brand new unit—completely returnless.

2. "Change of Mind" Returns If you simply changed your mind, decided you no longer want the item, or ordered the wrong size, you may return the product.

  • The item must be unused, in its original packaging, and in the same condition that you received it. Due to pet hygiene and safety reasons, we absolutely cannot accept returns of vacuums that have been used on an animal.
  • The customer is responsible for paying the return shipping costs to our US returns facility.
  • A 15% restocking fee may apply to cover original processing and handling fees.
  • Once we receive and inspect the returned item, we will process your refund to your original payment method within 5-7 business days.

3. Order Cancellations We process orders quickly to ensure your pet gets their grooming vacuum as fast as possible. If you need to cancel your order, please contact us within 12 hours of placing it. If the order has already been processed and shipped by our fulfillment center, we are unable to cancel it, and you will need to follow the standard return process once the item arrives.


4. How to Start a Return or Report an Issue To initiate a return or report a defective item, please email us at support@furefy.com with the subject line "Return Request - [Your Order Number]" or "Defective Item - [Your Order Number]". We will provide you with the exact return address and instructions. Do not send your purchase back to the manufacturer's address on the package.


5. Refund Processing Once your return is received and inspected (or your returnless refund is approved), we will send you an email to notify you. The funds will be automatically applied to your credit card or original method of payment within 5-7 business days, depending on your bank's policies.